Frequently asked questions

We've answered some of the questions we're asked most often below. If you can't find what you're looking for, please don't hesitate to get in touch. We're always happy to help.

Do you offer a Meet & Greet?

Yes! Every booking begins with a complimentary Meet & Greet. It's an opportunity for us to get to know you and your companions, learn their routine, discuss any medical or behavioural requirements and answer any questions you may have before your booking begins.

how do I book?

Simply get in touch via our enquiry form, email, phone or WhatsApp. We'll have a chat about your requirements and, if we're the right fit, arrange your complimentary Meet & Greet.

how much notice do you need?

The earlier the better! As a small business, our diary can fill quickly, particularly during school holidays and peak travel periods. We always recommend getting in touch as soon as you know your dates.

how much do your services cost?

Our current pricing can be found on our Pricing page, and we're always happy to provide a personalised quotation following your complimentary Meet & Greet.

what animals do you care for?

We care for a wide variety of companion animals, including dogs, cats, small mammals, reptiles, birds, aquatics and equines.

If you don't see your companion listed, please get in touch. If it's within our experience, insurance and, most importantly, in your animal's best interests, we'll always do our best to help.

can you care for pets with medical and/or behavioural needs?

In most cases, yes.

We're happy to work with owners to understand their companion's individual requirements and create a care plan tailored to their needs. Please let us know as much as possible during your Meet & Greet so we can ensure we're the right fit.

what does a visit include?

Every visit is tailored to your companions and their routine but may include:

Feeding & fresh water

Medication administration

Exercise & enrichment

Cleaning enclosures, litter trays and living spaces

Health & welfare checks

Photo & video updates

Plenty of love and attention

And much more, depending on your companions' individual needs.

do you exercise horses?

No. While we're happy to provide routine equine care such as feeding, turnout, rug changes, grooming, mucking out and wellness checks, we don't exercise horses or ponies.

Do you offer overnight care?

We do offer overnight care, subject to availability. Please get in touch to discuss your requirements and we'll be happy to let you know whether we can help.

what areas do you cover?

We're based in Birr, Co. Offaly and regularly cover the surrounding Midlands.

Below are some locations we cover:

Birr

Tullamore

Roscrea

Nenagh

Portumna

Portlaoise

If you're unsure whether you're within our service area, just ask. We'll always do our best to accommodate you where possible.

is choc insured?

Yes. We're fully insured for all of the services we provide.

We do not provide services for animals classified as Dangerous Wild Animals by the Department of Agriculture, Food and the Marine, and we adhere to all relevant legislation regarding restricted breeds.

how do you ensure my home is secure?

Your home's security is extremely important to us.

We'll follow any instructions you provide regarding keys, alarms and access, and we'll always ensure your property is left secure when we leave. Keys are stored securely and never with identifying address information.

Is your business insured?

Yes, we are fully insured to carry out all services we offer.

We do not offer services for any animals classed as Dangerous Wild Animals by the Department of Agriculture, Food and the Marine.

We adhere to government guidelines on Restricted Breeds.

will i receive updates while i'm away?

Absolutely!

We'll keep you updated with photos, videos and messages throughout your booking, so you can relax knowing exactly how your companions are getting on.

what if my pet has a very specific routine?

Perfect. No two care plans are the same. During your complimentary Meet & Greet we'll take the time to understand your companion's routine, preferences and individual needs so we can provide care that's tailored specifically to them.

Still have a question?

We'd love to hear from you.

Get in touch via our Contact page and we'll be happy to help.

Page updated

Google Sites

Report abuse